Patient Access Specialist I - Daytona Admitting

Halifax Health • Daytona Beach, FL

95d

About The Position

The Patient Access Specialist is responsible for performing duties associated with Scheduling, Pre-registration, Registration, Insurance Verification, and Financial Counseling. Accurately schedule patients being registered for a hospital service. Obtain necessary documents required for scheduling and registration. Promote good public relations at all times, extending a positive, cooperative and supportive service to patients, families and fellow colleagues. Pre-register scheduled accounts via contact with patients, physicians or appropriate information sources. Create accurate and thorough registration records for each patient visit. Secure appropriate signatures, financial information and documents. Identify and collect patient balances. Screen for payer medical necessity requirements and benefit eligibility on appropriate accounts. Coordinate admission reservations and bed placement with nursing. Obtain insurance eligibility, benefits, authorizations, pre-certifications and referrals for inpatient and outpatient, scheduled and non-scheduled visits. Update demographic and insurance information in the system as needed. Initiate collection process by contacting patients/representatives about date of service deductibles, co-insurance and co-payments. Establish financial arrangements with patients according to policy. Act as the primary documentation source for access and billing staff. Interact in a customer-focused and compassionate manner to ensure patients and their representatives' needs are met, and they understand the hospital's financial policies.

Requirements

• High School Diploma or GED equivalent required; Associate's or Bachelor's degree preferred.
• Must complete Revenue Cycle Orientation courses within 6 months of hire.
• Two years of related work experience preferred, preferably in healthcare or customer service.
• Effectively communicate with individuals from varying socio-economic backgrounds.
• Familiarity with medical terminology.
• Ability to accurately verify demographic information and insurance benefits.
• Ability to effectively operate office equipment.
• Knowledge of computer programs such as Microsoft Word and Excel.
• Organizational and time management skills.
• Customer-service oriented with effective communication skills.
• Professionalism in interpersonal verbal and written communication.

Responsibilities

• Accurately schedule patients for hospital services.
• Obtain necessary documents for scheduling and registration.
• Promote good public relations and provide supportive service to patients and families.
• Pre-register scheduled accounts by contacting patients and physicians.
• Create accurate registration records for each patient visit.
• Secure appropriate signatures and financial information.
• Identify and collect patient balances.
• Screen for payer medical necessity requirements and benefit eligibility.
• Coordinate admission reservations and bed placement with nursing.
• Obtain insurance eligibility, benefits, authorizations, and referrals.
• Update demographic and insurance information in the system.
• Initiate collection process for patient balances.
• Establish financial arrangements with patients.
• Act as the primary documentation source for access and billing staff.
• Communicate with third-party payers for authorizations.
• Collaborate with patients and clinical departments to obtain necessary information.
• Enter patients into the patient tracking system upon arrival.
• Collect and scan physician orders.
• Accurately collect and record demographic, insurance, financial, and clinical data.
• Review and explain registration forms to patients.
• Collect self-pay balances and post collections to the system.
• Provide patients with financial assistance applications.
• Advise patients on their financial obligations and payment requirements.
• Serve as a resource for identification of funding sources for health services.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• tuition_reimbursement
• flexible_scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees