Patient Access Specialist I (Admitting, Kissimmee)

Nemours • Kissimmee, FL

108d

About The Position

Nemours is seeking a Patient Access Specialist I (FULL-TIME), to join our Nemours Children's Health team in Kissimmee, Florida. Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve; we also provide specialty outpatient care in several clinics located throughout the region.

Requirements

• High School Diploma required.
• Healthcare experience and customer service experience preferred.
• Experience in Medical Office/Call Center.

Responsibilities

• Provide exemplary service in accordance with Nemours Standards of Behaviors.
• Perform registration functions accurately.
• Meet or exceed collection standard by timely verification of insurance benefits.
• Determine financial responsibility by creating a good faith estimate when applicable.
• Verify and update demographics, insurance information, PCP and/or referral physician, pharmacy of preference for each encounter.
• Explain all essential and legal forms for each service type and collect any patient responsibility or outstanding balance at the time of service.
• Ensure all financial assessments, eligibility, and benefits are accurate.
• Collect all patient responsibility amount due for services rendered.
• Adhere to end of day business processing standard verifying cash analysis and receipts balances.
• Properly identify patients and accurately update demographics information.
• Secure the required forms to ensure compliance with regulatory and NCH policies.
• Register bedside admissions utilizing the workstation on wheels or downtime process when necessary.
• Perform pre-registration workflow when assigned.
• Understand HIPAA privacy rules and use discretion when discussing patient related information.
• Resolve all patient accounts subject to departmental standards including clearing the various Workqueues.
• Cross cover registration functions to support the Patient Financial Services department as needed.
• Practice and display Nemours' Standards of Behavior while adhering to all rules and regulations.
• Maintain a close working relationship with clinical partners.
• Complete all mandatory training and education in a timely manner.
• Participate in huddles and/or department meetings as scheduled.
• Meet attendance requirements and maintain schedule flexibility.
• Exhibit effective time management skills by monitoring time and attendance.
• Cross train with the Emergency Room.
• Perform all other duties as assigned by supervisor or manager.

Benefits

• Competitive base compensation in the top quartile of the market.
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement.
• Comprehensive benefits: health, life, dental, vision.
• Mortgage assistance, relocation packages and 403B with employer match.
• 457 retirement savings plans.
• Licensure, CME and dues allowance.
• Not-for-profit status; eligibility for Public Service Loan Forgiveness.
• No state income tax for those living and working in Florida.
• Moderate tax structure for those based in Delaware.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED