Patient Access Specialist - Hospital Registration

Maine Medical Center • Conway, NH

86d

About The Position

The first level of a three level Career Path is the Patient Access Associate I located within the Central Registration/Admitting Department. Will serve as the first point of contact for patients in order to perform accurate and timely patient identification, check in, registration and admission. Functions performed include accurate collection and entry of demographic and insurance information, insurance verification, capturing signatures for consents and completing account follow-up. Ensures the accuracy of the patient's bill including account follow-up five days post discharge. May perform or support additional functions including scheduling, copay collection, financial navigation, switchboard and Emergency Department arrival and registration. While this is a non-clinical role, the Associate I will work closely with clinical care teams and at times will complete Access functions at the bedside or within the clinical care environment. Functions may be performed in a high volume, fast paced environment. The associate will provide customer service support for visitors and families. Patient Access care team members serve all patient populations and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Must convey a caring and professional attitude for all patients and visitors. Per diem - flexible and varied schedule. Availability for 3-4 shifts per month required. Shift days and times vary and may include first, second, or third shift. Ideal for candidates seeking a flexible, as-needed schedule with no guaranteed hours.

Requirements

• High school diploma or GED preferred.
• Minimum of six months experience in healthcare.
• Computer and data entry experience with Microsoft Word, e-mail, and internet communication.
• Ability to work accurately and effectively with electronic systems.

Responsibilities

• Serve as the first point of contact for patients for identification, check in, registration, and admission.
• Accurately collect and enter demographic and insurance information.
• Perform insurance verification and capture signatures for consents.
• Complete account follow-up five days post discharge.
• Support additional functions including scheduling, copay collection, and financial navigation.
• Provide customer service support for visitors and families.
• Work closely with clinical care teams and complete Access functions at the bedside or within the clinical care environment.

Benefits

• Paid parental leave.
• Flexible work policy.
• Student loan assistance.
• Training and education.
• Well-being resources for you and your family.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED