Patient Access Specialist/Front Office (PRN/Casual Day Shift)

Emerus • Etters, PA

110d

About The Position

The Patient Access Specialist/Front Office position at WellSpan Hospital in Newberry is a PRN/Casual role focused on providing excellent customer service and facilitating patient tracking and billing. The specialist serves as a liaison between patients, families, payers, and healthcare team members, ensuring accurate demographic information is obtained and verified, and that out-of-pocket responsibilities are collected to maximize hospital reimbursement. The role requires compliance with various regulations and a commitment to patient safety and quality service.

Requirements

• High School Diploma or GED, required.
• 2 years of patient registration and insurance verification experience in a health care setting, preferred.
• Emergency Department registration experience, strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
• Basic understanding of medical terminology.
• Excellent customer service skills.
• Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
• Fluency in English; written and oral communication.

Nice To Haves

• Fluency in both English & Spanish is a requirement in the El Paso Market.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records.
• Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships.
• Ensure each patient is properly identified and triaged when they arrive to the hospital.
• Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff.
• Provide and obtain signatures on required forms and consents.
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle.
• Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system.
• Obtain insurance authorizations as required by individual insurance plans where applicable.
• Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion.
• Scan all registration and clinical documentation into the system and maintain all medical records.
• Assist with coordinating the transfer of patients to other hospitals when necessary.
• Respond to medical record requests from patients, physicians and hospitals.
• Maintain cash drawer according to policies.
• Maintain log of all patients, payments received, transfers and hospital admissions.
• Maintain visitor/vendor log.
• Maintain a clean working environment for the facility.
• Receive deliveries including mail from various carriers and forward to appropriate departments as needed.
• Notify appropriate contact of any malfunctioning equipment or maintenance needs.
• Attend staff meetings or other company sponsored or mandated meetings as required.
• Assist medical staff as needed.
• Perform additional duties as assigned.

Benefits

• Night/Weekend shift differentials.
• 401K MATCH (100% vested day ONE after the eligibility period has been met!).
• Paid Employee Referrals.
• FREE Parking.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED