Patient Access Specialist - ED

Albany Medical Center • Albany, NY

132d • $40,495 - $52,643

About The Position

The Patient Access Specialist is located in the Adult and Pediatric Emergency Department (PASED) and is a position that must be able to deal in a ‘pressure cooker' environment. The PASED is a hybrid position combining the Patient Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to: rotating between the Adult and Pediatric Emergency Department; being trained and expected to rotate assignments in 6 disciplines with the Emergency Departments. The disciplines include: Triage of walk-in patients - encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility. The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification. ED Zone A, B, C/E Support - includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider. Bedside Registration - Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside. EMS Desk - shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification; EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure.

Requirements

• Associates Degree preferred.
• Strong computer skills.
• Strong insurance knowledge.
• 3 - 5 years experience in a Hospital Emergency Department preferred.

Responsibilities

• Triage of walk-in patients including data collection and entering in ADT System.
• Placing of patient wristband for patient safety.
• Acquiring regulatory signature on the HIXNY Consent.
• Completing full registration including General Consent and collection of financial responsibility if patient is seen by a provider.
• Answering multi-line telephone and managing inquiries.
• Discharging patients via the patient medical record.
• Verifying laboratory specimens for accurate labeling.
• Collecting demographic information, insurance, and regulatory consent forms at patient's bedside.
• Answering EMS Radio and providing patient information to ambulance agencies.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers.
• A wide array of services and programs to support emotional, physical, and mental wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree