Patient Access Specialist - Back Office
About The Position
Affinity Health Center is seeking a dedicated and detail-oriented Patient Access Specialist – Back Office team member. This full-time position plays a vital role in ensuring a smooth and supportive experience for our patients. Join us in making a difference in the lives of our patients by providing accessible, high-quality care in a supportive team environment. Starting Pay Range : $16.00 - $21.00 per hour (Based on experience and qualifications) Benefits: Fully Funded Health Insurance Paid-time-off Group Health /Life/Dental/Vision/Disability Health Reimbursement Account 403B Retirement Plan with 3% match 12 Paid Holidays Monday - Friday schedule
Requirements
- Experience with insurance portals, verifying insurance coverage and collecting copayments required.
- Familiarity with insurance processes and electronic health records (EHR) required.
- High school diploma or equivalent required.
- Reliable transportation
Nice To Haves
- Certification as a Medical Office Assistant or Medical Assistant
- Ability to communicate fluently in English and Spanish
- Minimum two years of medical office experience in a primary care practice, or similar specialty
- Professional experience using technology such as Email, Microsoft Office Suites, Data Management, and/or Point of Sale systems
Responsibilities
- Review the upcoming patient schedule, call patients to verify insurance coverage, ensure patient information (i.e., phone, address, etc.) is up to date
- Access insurance portals and whenever appropriate, contact insurance companies by phone, to verify patient insurance is active and understand coverage benefits and limitations
- Process insurance prior authorizations ahead of scheduled patient visits
- Communicate with patients regarding prior authorizations and insurance coverage information
- Confirm and schedule patient appointments, process insurance copays and payments on outstanding bills
- Complete pre-intake documentation for patients accurately and efficiently
- Collaborate with colleagues across departments to promote patient-centered care
- Deliver exceptional customer service to patients in a professional and compassionate manner
Benefits
- Fully Funded Health Insurance
- Paid-time-off
- Group Health /Life/Dental/Vision/Disability
- Health Reimbursement Account
- 403B Retirement Plan with 3% match
- 12 Paid Holidays
- Monday - Friday schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
