PATIENT ACCESS SPEC/COORDINATOR

UHS•Washington, DC

62d

About The Position

The George Washington University Hospital (GWU Hospital) is a 385-bed tertiary care, academic medical center located in downtown Washington, DC next to the Foggy Bottom metro. GWU Hospital serves a diverse group of patients- from residents to our nation’s leaders. As an academic medical center, GWU Hospital has the resources and clinical expertise necessary to provide specialized, complex care. This expertise includes cardiac, cancer, neurosciences, women's health, trauma, and advanced surgery including robotic and minimally invasive surgery. https://www.gwhospital.com GWU Hospital is jointly owned and operated by George Washington University and a subsidiary of Universal Health Services, Inc. (UHS). The GW School of Medicine and Health Sciences (SMHS), adjacent to the hospital, is the 11th oldest medical center in the country and the 1st in the nation's capital. The mission of GWU Hospital is to provide the highest quality of healthcare, advanced medical technology, and world class service to its patients in an academic medical center dedicated to education and research. Patient Access Coordinator Schedules and registers patients while providing effective customer service to all callers. Provides detailed information about the Department of Radiation Oncology in addition to general information regarding the entire GW Cancer Center. About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Requirements

Bachelor’s degree in health services related field.
Knowledge of medical terminology or completion of a medical terminology course is desired.
Demonstrated communication, organization, and critical thinking skills.
Effective interpersonal and communication skills, a team player.
A minimum of 2 years’ experience in a medical/healthcare environment, such as a hospital, physician's office, ambulatory clinic, or healthcare call center.
Must have a minimum of 2 years of call center experience.
Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Word and Excel, is required.
Typing speed at a minimum of 45 WPM is required.

Nice To Haves

Knowledge of medical terminology or completion of a medical terminology course is desired.

Responsibilities

Manage new patient referrals and appointments. Obtain all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays).
Ensure that all new patients are well prepared for their first visit.
Review department schedules to ensure the appropriateness of scheduled appointments and backfill open slots.
Routes calls or messages to appropriate clinical teams for proper triage. Initiates prescription refill requests as needed.
Schedules, coordinates, and reconciles all clinical in-person and telehealth appointments.
Performs virtual and electronic patient registration and insurance verification. Including insurance prior authorization for patient treatment options.
Use video-conferencing technologies, telehealth technology, and scheduling software to coordinate and connect staff, resources, patients, and providers in a manner effective to the delivery of services, patient care, education, and training.
Accurate creation and direction of tasks to the appropriate individual, including admins, teams, providers, etc.
Perform all registrations for new patients and update the registration information for established patients.
Assess and process medication refill requests with adherence to current processes.
Provides patient instructions verbally or in writing when necessary for the patient to prepare for an appointment.
Meets with assigned providers and care team for schedule maintenance and collaborative care management.
Ensures all Radiation Oncology documentation is present in both ARIA and Epic for billing purposes.
Manages patient encounters (both inpatient and outpatient) and creates recurring encounters for treatment patients.