Patient Access Services Supervisor-Full-Time

#REF! • Fort Worth, TX

22h • Onsite

About The Position

Patient Access Services Supervisor-Full-Time

Here’s What You Need: Education · H.S. Diploma or Equivalent required · associate’s degree preferred · Experience · 3 Years’ related experience required Licenses and Certifications · CHAA - Certified Healthcare Access Associate preferred upon hire · CHAM - Certified Healthcare Access Manager preferred upon hire · CPI - Crisis Prevention Intervention Training within 90 Days required and maintained annually Skills and Abilities: · Requires good written, oral, and telephone communication skills. · Requires knowledge of general office equipment, PC’s and associated software packages. · Ability to type 35 WPM corrected for errors preferred. · General knowledge of medical terminology preferred. What You Will Do · Duties to include, but not limited to: Supervises employees assigned and act as a resource for assigned employees within the department. Review patient account errors and denials that pertain to the Insurance Verification's Department. Provide guidance to staff, which will enable them to perform necessary action to correct patient account. Distributes corrections and denials as appropriate. Maintain staff's productivity standards set by the department by pulling reports out of ONTRAC and triaging accounts to even out worklist. Maintain KPI's as set forth by the department. Maintain appropriate work schedules., ensures adequate staffing, and takes weekend calls as needed. Perform tasks and training of area in which he or she is assigned. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education. Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations. Monitor Press Ganey Scores and patient comments. Communicate Press Ganey information with staff and communicates improvements needed with employees, ancillary departments and clinical areas. Completes other duties as assigned. Why Texas Health? At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health is a great place to work. Here are a few of our recent awards: · “America’s Best Employers for Diversity” list by Forbes · A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work® Additional perks of being an Admission Specialist: Gain a sense of accomplishment by contributing in a teamwork environment. Receive excellent mentorship, comprehensive training and dedicated leadership resources. Enjoy opportunities for growth. Entity highlights: Texas Health Willow Park, a part of Texas Health Fort Worth, provides outpatient and emergency care to the growing communities of Willow Park, Weatherford, Aledo, Hudson Oaks, and Annetta. Texas Health Willow Park is more than a workplace, it’s a family. Our care teams, including medical staff and hospital leadership, are committed to delivering excellent daily care. We empower our people by providing the tools they need to help patients manage and treat illnesses. We also promote collaboration with physicians, external medical staff, and community resource services to ensure coordinated, high-quality care. If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together! Learn more about our culture, benefits, and recent awards. Do you still have questions or concerns? Feel free to email your questions to [email protected] Admissions Specialist - Patient Access Services Supervisor - ER Bring your passion to Texas Health so we are Better + Together Position Highlights · Work location\: 101 Crown Pointe Blvd, Willow Park, TX 76087 · Work hours\: Full Time Department Highlights: · The Patient Access Representative interacts in a professional, respectful manner with internal and external customers, provides excellent customer service to patients and visitors. · Team-oriented work environment with expanded resources from other Patient Access areas. · Cross-training opportunities within different areas of Patient Access

Requirements

• H.S. Diploma or Equivalent required
• 3 Years’ related experience required
• Requires good written, oral, and telephone communication skills.
• Requires knowledge of general office equipment, PC’s and associated software packages.
• CPI - Crisis Prevention Intervention Training within 90 Days required and maintained annually

Nice To Haves

• associate’s degree preferred
• CHAA - Certified Healthcare Access Associate preferred upon hire
• CHAM - Certified Healthcare Access Manager preferred upon hire
• Ability to type 35 WPM corrected for errors preferred.
• General knowledge of medical terminology preferred.

Responsibilities

• Supervises employees assigned and act as a resource for assigned employees within the department.
• Review patient account errors and denials that pertain to the Insurance Verification's Department.
• Provide guidance to staff, which will enable them to perform necessary action to correct patient account. Distributes corrections and denials as appropriate.
• Maintain staff's productivity standards set by the department by pulling reports out of ONTRAC and triaging accounts to even out worklist.
• Maintain KPI's as set forth by the department.
• Maintain appropriate work schedules., ensures adequate staffing, and takes weekend calls as needed.
• Perform tasks and training of area in which he or she is assigned. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education. Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.
• Monitor Press Ganey Scores and patient comments. Communicate Press Ganey information with staff and communicates improvements needed with employees, ancillary departments and clinical areas.
• Completes other duties as assigned.

Benefits

• Gain a sense of accomplishment by contributing in a teamwork environment.
• Receive excellent mentorship, comprehensive training and dedicated leadership resources.
• Enjoy opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED