Patient Access Services Supervisor 1

The Ohio State University

5d • Onsite

About The Position

This position oversees the daily operations of Patient Access Coordinator staff working within the Ambulatory Rehabilitation Department at The Ohio State University Wexner Medical Center. Daily operations include, but is not limited to, ensuring accurate patient registration for billing, scheduling, clinical operations and statistical purposes, timely processing of documents needed for compliance of regulatory requirements, optimizing reimbursement, personnel management, clinic operations, and maintaining excellent customer satisfaction levels. This position requires the ability to work with multiple computerized systems with different rules and operational methods. The Supervisor is also required to travel to multiple locations on a regular basis and is responsible for the training and orienting of all personnel who report to them.

The Supervisor has primary responsibility for the daily management of all registration, billing, financial processing, scheduling and access management, precertification’s, and CMS compliance standards for Ambulatory Rehabilitation clinics. This includes direction of staff in programmatic operations needed to assure compliance with quality standards and regulations established by the Medical Center. Financial processing includes minimizing write-offs and denials and promotion of point of service collection initiatives established by the Medical Center. Customer satisfaction includes maintaining excellent customer satisfaction levels. The Supervisor will also assist in the development of job descriptions, postings, and hiring, while also overseeing the orientation and training and professional development of their employees in compliance with department operations.

Requirements

• Bachelor's degree or equivalent experience.
• 3 years of relevant experience required.
• People Management: Proven ability to effectively lead, mentor, and support a Team, fostering a positive and collaborative team culture.
• Operational Collaboration: Strong aptitude for working closely with clinic management to ensure seamless operations and alignment with clinic goals.
• Leadership Skills: Demonstrates confidence and skill in guiding teams through day-to-day challenges and long-term objectives.
• Communication Excellence: Adept at clear, professional, and compassionate communication with staff, patients, and management.
• Conflict Resolution: Skilled at addressing and resolving conflicts constructively to maintain a harmonious work environment.
• Adaptability and Problem-Solving: Thrives in dynamic environments and bring creative solutions to operational or personnel challenges.
• Empathy and Emotional Intelligence: Values and supports the well-being and growth of team members while maintaining professional boundaries.

Nice To Haves

• 4-8 years of relevant experience preferred.

Responsibilities

• Oversees daily operations of Patient Access Coordinator staff
• Ensuring accurate patient registration for billing, scheduling, clinical operations and statistical purposes
• Timely processing of documents needed for compliance of regulatory requirements
• Optimizing reimbursement
• Personnel management
• Clinic operations
• Maintaining excellent customer satisfaction levels
• Daily management of all registration, billing, financial processing, scheduling and access management, precertification’s, and CMS compliance standards for Ambulatory Rehabilitation clinics
• Direction of staff in programmatic operations needed to assure compliance with quality standards and regulations established by the Medical Center
• Financial processing includes minimizing write-offs and denials and promotion of point of service collection initiatives established by the Medical Center
• Assisting in the development of job descriptions, postings, and hiring
• Overseeing the orientation and training and professional development of their employees in compliance with department operations

Benefits

• Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees