Patient Access Services Representative

About the position

The Patient Access Services Representative is responsible for completing the registration process within patients. They are responsible for verifying insurance and assuring that registrations are completed. They are responsible for initiating referrals and financially securing accounts.

Responsibilities

• Arrive all patients who come in for scheduled appointments by obtaining necessary consents, signatures, documents, and insurance verification from the patient.
• Schedule patient appointments.
• Collect co-pays at time of service.
• Identify coverage or self-pay issues. Engaging the Financial Advocates as needed.
• Enter patient information and scan required documents in the scheduling system.
• Collaborate with the Business Department to support revenue cycle.
• Utilize great customer service skills with both patients and coworkers.

Requirements

• Must be 18 years of age or older.
• One year of customer service experience.
• Ability to collect co-payments and present fiscal information.
• Great computer skills.
• Fantastic customer service skills.
• Adhere to all Grand Itasca Clinic & Hospital policies.
• Maintain consistent and reliable attendance.
• Ability to cover all Patient Access areas as needed.

Nice-to-haves

• Associate degree in business related field is preferred.
• One year admitting experience and/or health insurance experience preferred.
• Perform other duties as required.

Benefits

• Competitive pay
• Tuition reimbursement and scholarship/grant opportunities
• Health, dental, vision, & life insurance kick in on the first of the month after 30 days of employment
• Generous paid time off package to maintain a healthy home-work balance
• STDB (short term disability bank)
• 401K with employer contributions
• Experience Pay Given
• Employee Referral Program
• On-the-Job training
• No Weekends!