Patient Access Services Representative - Day Shift - Ambulatory Surgery Center - Garden City

NYU Langone Medical Center • Garden City, NY

37d • Onsite

About The Position

In this role, the successful candidate is responsible for completing the registration process and creating the first impression of the institution's services to patients, families and other external customers. Articulate required information in a manner that patients, guarantors and family members understand, ensuring clear explanation of their financial responsibilities and expectations. Assume clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

Requirements

• High School or GED
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Certified Healthcare Access Associate (CHAA). 1-2 years Customer service experience in a healthcare or related setting.
• Basic computer skills, including Microsoft Office applications (Outlook, Word and Excel) . Excellent communication (both written and oral), detail orientation, customer service, organization, and multitasking skills.
• Customer service experience in a Healthcare or related setting.
• Knowledge of medical terminology.

Responsibilities

• Complete the pre-arrival, check-in and call-in registration, benefit and insurance verification and patient liability collection for all scheduled appointments.
• Perform other duties as assigned.
• Investigate and resolve various error worklist on a daily basis.
• Ensure patients and or representatives are informed of regulations surrounding the required consents at the time of registration or thereafter. Ensure co-pays, co-insurance, and deductible are collected per Point of Service collection policies and procedures.
• Perform financial clearance for claim processing during registration by interviewing patients, collecting and recording all necessary information such as proper insurance, payor plan choice, billing address, and guarantor and, or subscriber information assigned in the ADT system.
• Work with medical staff, nursing, ancillary departments, insurance payors and other external sources to assist families in obtaining healthcare and financial services.
• Interview patients and guarantors to obtain screening information for financial counseling.

Benefits

• At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package.
• Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement.
• The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support.
• Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
• The benefits and wellness package is designed to allow you to focus on what truly matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees