Patient Access Services Representative I/II - Full-Time - Stockdale LLC

Kern Medical Surgery Center • Bakersfield, CA

386d • $43,680 - $55,661

About The Position

The Patient Access Services Representative I/II at Stockdale LLC is responsible for performing patient access, registration, and financial counseling activities. This role involves greeting patients, scheduling appointments, verifying insurance, and assessing patient financial responsibilities. The position is designed for individuals with hospital or healthcare knowledge, and it offers opportunities for advancement from Level I to Level II based on performance and departmental recommendations.

Requirements

• High School diploma or GED and six (6) months of patient access experience for Level I.
• High School diploma or GED and one (1) year of patient access experience for Level II.
• Knowledge of state and federal government funding programs such as Medicare and Medi-Cal.
• Understanding of billing and reimbursement guidelines for various payers.
• Familiarity with medical and insurance terminology and HIPAA compliance practices.
• Ability to communicate effectively both orally and in writing.

Nice To Haves

• Spanish bilingual preferred.

Responsibilities

• Greets patients and schedules appointments for exams or follow-ups.
• Assembles all data and documents required for complete patient registration.
• Completes all insurance verifications and authorizations.
• Enters patient demographic information into the hospital's EHR system.
• Assesses patient financial responsibility and collects co-pays and deductibles at the time of admission.
• Screens admissions and informs referring physician offices and patients about payment sources.
• Interviews patients to determine eligibility for state-funded programs.
• Obtains and documents funding information from patients and provides information on available resources.
• Uses payer resources to explore and assess eligibility for various programs.
• Collaborates with revenue cycle areas to identify and resolve issues.
• Maintains fiscal records and files and enters fiscally related information into databases.
• Submits and responds to requests for information related to patient access processes.

Benefits

• Competitive hourly pay ranging from $21.00 to $26.76.
• Opportunities for career advancement from Level I to Level II.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED