Patient Access Services Lead

Kaiser Permanente • Wailuku, HI

82d

About The Position

Under indirect supervision, performs variety of patient registration, telephone, reception, cashiering and clerical duties; implements, maintains and assumes responsibilities of patient registration, insurance verification, notification & authorizations, and scheduling- ensuring adequate staff is available for operations; trains, orients, and monitors assigned Patient Access Services Clerk personnel and/or new employees in all duties and functions; reviews, audits, and corrects for completeness, accuracy and adherence to applicable policies and procedures as well as provides to staff and supervisor; researches and resolves problems; prepares, organizes, and conducts presentations, meetings; coordinates, plans, and monitors distribution of workload; prepares and maintains work schedules and assignments; prepares and codes timecards for managers approval, as needed; reviews, analyzes, and validates reports and other information using decision-making skills; collaborates with Financial Counselors and other team members on issues requiring shared accountability and/or decision making.

Requirements

• Minimum three (3) years financial counseling or admission and registration, and/or medical billing.
• High school diploma, GED, or equivalent.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, teamwork, written communication and leadership.
• Demonstrated knowledge of skill in leadership.
• Demonstrated knowledge of and skill in word processing and spreadsheet applications.
• Demonstrated ability to communicate well with co-workers, customers, outside vendors in person and on the telephone.
• Ability to read, write, speak and understand English.
• Ability to train others: giving and receiving instructions.
• Mathematic ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness.

Nice To Haves

• Knowledge of health insurance, managed care, and/or third party liability type insurance.
• Knowledge of Medicare and/or Medicaid payor guidelines.
• Knowledge of financial screening or medical billing processes.
• Knowledge of medical terminology.
• Post high school coursework in business or related field.

Responsibilities

• Ensures that adequate staff is available for operations in all Patient Access Services (PAS) areas of responsibility.
• Responsible for overall admitting function of the facility/ clinic including but not limited to: registrations, insurance verification, etc.
• Prepares and maintains work schedules.
• Participates in training of personnel.
• Ensures registration data is complete and accurate.
• Participates in team meetings.
• Responsible for cash handling.
• Prepares various reports for financial teams, management and appropriate departments as needed.
• Prepares and codes timecards for each pay period for managers approval as needed.
• Performs other duties and accepts responsibility as assigned.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED