Patient Access Services Associate Manager

Banner Health•Tucson, AZ

23h

About The Position

Nestled between five majestic mountain ranges, Tucson is more than just a city—it’s a vibrant tapestry of culture, nature, and history. With over 350 days of sunshine a year, a thriving arts scene, world-renowned cuisine, and easy access to some of the most stunning desert landscapes in the Southwest, Tucson offers a unique blend of urban charm and outdoor adventure. At Banner Health, we set leaders up to succeed. We ensure leaders have the staff and resources their vision requires. Join a nationally recognized leader that values excellence and begin making a difference in people’s lives. Must have 3+ years of Supervisory/Leadership experience with 7+ direct reports. 2 locations report to this leader; UACC and Orange Grove Schedule: Monday - Friday 8:00am to 5:00pm (on call rotation and shift flexibility depending on business needs) POSITION SUMMARY This position directs, trains and assures the work quality of a team of patient financial services staff members. Through effective leadership, this position creates high quality service to patients, providers, payors and staff for services such as billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals. CORE FUNCTIONS 1. Under direction of PAS Director and/or Sr. Manager, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Access Services staff. Develops goals and performance expectations for staff. 2. Performs random and/or focused audits to ensure accuracy of staff's work meets compliance standards and is minimizing registration initiated initial denials. May work directly with staff to provide education, support, feedback, identifying trends and workflow opportunities. 3. Ensures all staff have clear expectations (including BSS). Ensures there is accountability to expectations that are set including counseling/disciplinary action and termination of assigned staff (including BSS). 4. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department. 5. Creates a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourages and supports employee decision-making within his or her scope of responsibilities. Interviews, hires staff. 6. Assists department management with employee meetings, budget preparation, strategic planning and expense control in areas assigned. Supports and assists in department functions/responsibilities as needed based on volume and workload. 7. Ensures new hires are properly onboarded. This includes successful training/precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards. Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader. 8. Develops expertise for all applications utilized in Patient Access including related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department. Effectively collaborates with peers and other leaders across the organization in order to enhance workflow and the customer experience. 9. Works under limited supervision following defined procedures and holds responsibility for the performance of the assigned work group. Typically supervises 15-20 non-exempt staff members. Internal and external customers include all levels of staff in a variety of departments, physicians and their office staff, patients, families, government agencies, insurers, social services, payor organizations.

Requirements

Requires the knowledge and business skills normally demonstrated by an Associate’s degree in Business Management or equivalent education and/or experience.
Requires a proficiency level typically achieved in three to five years in office management and/or employee supervision or leadership in healthcare insurance and billing.
Business skills and experience in the assigned work area are required.
Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Excellent organizational skills, human relations, and communication skills required.
Must have 3+ years of Supervisory/Leadership experience with 7+ direct reports.

Nice To Haves

Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company’s billing system are preferred.
Demonstrated success in a leadership role is a plus.
Additional related education and/or experience preferred.

Responsibilities

Under direction of PAS Director and/or Sr. Manager, provides mentoring and clear developmental opportunities to staff.
Able to demonstrate the ability to have a solid succession plan in place.
Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Access Services staff.
Develops goals and performance expectations for staff.
Performs random and/or focused audits to ensure accuracy of staff's work meets compliance standards and is minimizing registration initiated initial denials.
May work directly with staff to provide education, support, feedback, identifying trends and workflow opportunities.
Ensures all staff have clear expectations (including BSS).
Ensures there is accountability to expectations that are set including counseling/disciplinary action and termination of assigned staff (including BSS).
Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources.
Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department.
Creates a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourages and supports employee decision-making within his or her scope of responsibilities.
Interviews, hires staff.
Assists department management with employee meetings, budget preparation, strategic planning and expense control in areas assigned.
Supports and assists in department functions/responsibilities as needed based on volume and workload.
Ensures new hires are properly onboarded.
This includes successful training/precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards.
Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader.
Develops expertise for all applications utilized in Patient Access including related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department.
Effectively collaborates with peers and other leaders across the organization in order to enhance workflow and the customer experience.
Works under limited supervision following defined procedures and holds responsibility for the performance of the assigned work group.
Typically supervises 15-20 non-exempt staff members.
Internal and external customers include all levels of staff in a variety of departments, physicians and their office staff, patients, families, government agencies, insurers, social services, payor organizations.