Patient Access Services, Assistant - East Hampton Emergency Room (Part Time, Nights)

Stony Brook University•East Hampton, NY

11d•Onsite

About The Position

Stony Brook Southampton Hospital's Patient Access Services in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult. POSITION SUMMARY: The Emergency Department Patient Access Services Registration Assistant is responsible for ensuring all patients are registered in accordance to departmental policy and procedure. Keeps abreast of current insurance regulations and handles administrative support functions related to all departments under the division of Patient Access Services. Collaborates with nursing staff, non-clinical staff, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and/or contractual mandates.

Requirements

High School Diploma/GED required.
Strong communication, interpersonal, and multitasking skills required.
Basic office skills and computer literacy required.
Customer Service and support skills required.

Nice To Haves

Knowledge in Revenue Cycle, or Healthcare, or Business Office experience preferred.
CPT, ICD-10, and medical terminology experience preferred.

Responsibilities

Performs registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry.
Verifies patient information as part of the registration procedure, where they gather and confirm patient demographic details, insurance data, and financial obligations.
Explains the content of all required forms and obtains signatures as appropriate.
Reviews, assesses and evaluates patient registrations to ensure accuracy of demographic and financial information.
Collects co-payment, deductible, and co-insurance amounts according to patient's health insurance plan and contractual agreement.
Refers self-pay patient to financial aid/self-pay representative.
Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact.
Maintains current knowledge base regarding insurance information and managed care guidelines; maintains a knowledge base of designated networks based upon managed care contracts.
Demonstrates ability to utilize data retrieval insurance eligibility systems.
Manages RQA reports by resolving errors and producing corrected accounts.
Collaborates with other departments to ensure the needs of the patient is met.
Abides by documentation guidelines consistently.
Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates, and HR policy.
Practices confidentiality and privacy protocols in accordance to hospital policies and HIPAA requirements.
Complies with departmental dress code and maintains a neat appearance.
Performs other department-specific duties as deemed appropriate by Management.