PATIENT ACCESS SERVICE REP, WSC - AMBULATORY SURGERY CENTER

Froedtert & The Medical College of Wisconsin • West Bend, WI

405d

About The Position

The Patient Access Service Representative (PASR) plays a crucial role in delivering an exceptional patient experience at the front of house in a healthcare setting. This position involves proactively greeting patients and visitors, ensuring a positive and welcoming atmosphere, and providing outstanding customer service both in person and over the phone.

Requirements

• A minimum of one year of experience as a receptionist/assistant or in a customer service field is required.
• High School diploma or equivalent is preferred.
• Effective communication skills, both oral and written, are required.
• Ability to multi-task and strong proactive organizational skills are a must.
• Excellent customer service skills are essential.
• Proficiency in Microsoft Outlook, Excel, and Word is required.
• Knowledge of medical terminology and EpicCare is preferred.

Nice To Haves

• Previous experience in a healthcare setting is preferred.

Responsibilities

• Proactively greet patients and visitors to create a welcoming environment.
• Provide outstanding customer service in person and on the phone.
• Assist with patient access needs and inquiries.
• Maintain a positive and friendly demeanor at all times.

Benefits

• Paid time off
• Growth opportunity - Career Pathways & Career Tuition Assistance
• CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance
• Short & Long Term Disability
• Free Workplace Clinics
• Employee Assistance Programs
• Adoption Assistance
• Healthy Contributions
• Care@Work
• Moving Assistance
• Discounts on gym memberships, travel and other work life benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees