About the position
At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America's Best Large Employers and America's Best Employers for Women, Computerworld magazine's list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time's Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999. Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.
Responsibilities
- Perform pre-registration or registration of patients for appointments at the Cancer Center, including review of insurance data.
- Communicate with the ordering, referring or attending providers and the patient to correctly schedule appointment procedures.
- Explain required registration elements, including forms, to the patient when required.
- Review documented instructions with patients to ensure they are properly prepared for scheduled procedures, tests and/or appointments.
- Work collaboratively with team members as needed.
- Other job-specific duties as assigned, consistent with level on career ladder.
Requirements
- High School Diploma or GED.
- 2 years experience in patient registration and/or patient scheduling plus 1 year related customer service experience, OR;
- Minimum 1 year of relevant patient access and/or scheduling experience at Moffitt Cancer Center plus 1 year related customer service experience.
- Strong computer skills.
- Knowledge of medical terminology.
- Experience successfully working in an environment with competing priorities and demands and performance metrics.
Nice-to-haves
- An upbeat, approachable and compassionate approach when working individually with each patient.
- Accuracy in data entry of patient information in the computer systems.
- Critical thinking skills and a solution-focused approach.
- Flexibility to work in various clinics depending on the daily volumes.
- Sensitivity and compassion for our patients, who may experience difficulties and challenges as they seek cancer care.
