Patient Access & Scheduling Associate

Genesis Healthcare System

67d

About The Position

The Patient Access Associate greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Tasks include the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents.

Requirements

• High school diploma or equivalent.
• Past work experience of at least six months within a physician office, hospital or clinic environment, performing registration activities or an insurance company, performing payer activities.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills are necessary in dealing with peers, internal and external customers.
• Accuracy, attentiveness to detail and time management skills are required.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must have a thorough knowledge of various insurance documentation requirements.
• Must thoroughly understand HIPAA confidentiality regulations.
• Must be able to work in an environment of changing priorities.
• Excellent problem solving skills are essential.

Responsibilities

• Greets patients, family members and visitors in an appropriate and courteous manner, determining their need for assistance including directions or other assistance.
• Adjusts the sequence of registration/transportation based upon departmental guidelines and/or personal judgment when the health of the patient is in question.
• Provides wheelchair assistance for those who require it or obtain immediate clinical support.
• Performs duties in a variety of settings/locations and for multiple patient types.
• Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in.
• Validates medical necessity of Medicare and Non-Medicare cases to ensure clinical and financial clearance.
• Obtains signed physician orders for tests and procedures from physicians/offices.
• Prepares identification bracelets and patient ID labels for inpatients and selected outpatients.
• May perform pre-registration functions on select patients by obtaining and entering information gained through patient contacts.
• Provides information, directions and assistance to patients, family members and visitors.
• Prepares special reports as directed by the manager to document utilization of the patient access department's services and patient flow.
• Receives cross training as necessary to provide relief support to other staff when needed.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, as well as Genesis policies and procedures.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees