Patient Access Scheduler, Center for Hematology & Oncology Call Center, FT, 8A-4:30P
About The Position
The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Requirements
- High School,Cert,GED,Trn,Exper.
- Complete and pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment.
- Ability to perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Healthcare experience required.
- Insurance verification and scheduling experience strongly preferred.
- Minimum Required Experience: Less than 1 year.
Nice To Haves
- Basic knowledge of medical and insurance terminology.
- Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
- Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
- Bilingual English, Spanish/Creole.
Responsibilities
- scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments)
- Obtains and verifies necessary demographic and insurance information.
- Registers patients and enters data into scheduling system.
- responsible for meeting individual quality metrics.
- Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
