PATIENT ACCESS SCHEDULER - PATIENT ACCESS SCHEDULING

Aspirus•Wausau, WI

33d•Hybrid

About The Position

Compassion. Accountability. Collaboration. Foresight. Joy. These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day. Aspirus Health in Wausau, WI is seeking a Patient Access Scheduler to join our team! The Patient Access Scheduler I coordinates and supports patient access to care by managing inbound and outbound calls in a contact center setting. Schedules specialty and/or diagnostic patient appointments while following established protocols that promote patient and physician satisfaction and schedule efficiencies. HOURS: Full Time or 1.0 FTE, 80 hours every pay period. Monday - Friday, varied day hours between 7:30am - 5:00pm. After an onsite training period, this position will be remote.

Requirements

Knowledge of office procedures is normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.
Minimum of 3 years' experience in a business office or healthcare setting required.
Ability to proficiently use a computer and type required.
Knowledge of grammar, spelling, and punctuation to type patient information.
Knowledge of computer skills including Excel and Word.
Attention to detail to ensure data integrity.
Excellent written and oral communication skills with a high degree of professionalism.
Excellent listening skills, eye, hand and auditory coordination.
Willingly accepts change and proactively offers ideas and suggestions.
Ability to work cooperatively and effectively with providers, patients, staff and the public.
Possesses a high degree of accuracy.
Ability to establish priorities and coordinate work activities.
Ability to work independently, with minimal supervision, under pressure, with time restraints.
Ability to cope with rapidly changing demands for records (fast-paced work environment).
Ability to file and maintain patient records, files, and other correspondence.
Ability to maintain confidentiality regarding all phases of work.
Knowledge of federal and state laws regarding HIPAA and release of information.

Nice To Haves

Associate degree in Business Administration or Health Care Business Services or other applicable areas preferred.
Prior customer service or medical office experience is strongly preferred.
Completion of a medical terminology course is preferred.
Previous Medical Clinic experience preferred.

Responsibilities

Coordinates and supports patient access to care by managing inbound and outbound calls in a contact center setting.
Schedules specialty and/or diagnostic patient appointments while following established protocols that promote patient and physician satisfaction and schedule efficiencies.