PATIENT ACCESS SCHEDULER - PATIENT ACCESS SCHEDULING

Aspirus • Wisconsin Rapids, WI

124d

About The Position

The Patient Access Scheduler I coordinates and supports patient access to care by managing inbound and outbound calls in a contact center setting. Schedules specialty and/or diagnostic patient appointments while following established protocols that promote patient and physician satisfaction and schedule efficiencies.

Requirements

• Knowledge of office procedures normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.
• Minimum of 3 years' experience in a business office or healthcare setting required.
• Ability to proficiently use a computer and type required.
• Excellent written and oral communication skills with a high degree of professionalism.
• Ability to work independently, with minimal supervision, under pressure, with time restraints.
• Knowledge of federal and state laws regarding HIPAA and release of information.

Nice To Haves

• Associate degree in Business Administration or Health Care Business Services or other applicable area preferred.
• Prior customer service or medical office experience strongly preferred.
• Completion of a medical terminology course is preferred.
• Previous Medical Clinic experience preferred.
• Knowledge of computer skills including Excel and Word.

Responsibilities

• Manage inbound and outbound calls in a contact center setting.
• Schedule specialty and/or diagnostic patient appointments.
• Follow established protocols to promote patient and physician satisfaction.
• Ensure schedule efficiencies.

Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED