Patient Access Scheduler 1, OP Centralized Scheduling, FT, 9:30A-6P

Baptist Health South Florida • Miami, FL

73d • $17 - $20

About The Position

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. The estimated pay range for this position is $17.27 - $20.90 / hour depending on experience.

Requirements

• High School diploma or equivalent (GED, training, or experience).
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail-oriented, organized, team player with excellent customer service and interpersonal communication skills.

Nice To Haves

• Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, EMR applications) and accurate typing skills.
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure.
• Bilingual in English and Spanish/Creole.

Responsibilities

• Schedule patient appointments for various services including diagnostic, surgical, therapy, and physician office visits.
• Obtain and verify necessary demographic and insurance information.
• Register patients and enter data into the scheduling system.
• Meet individual quality metrics in a call center environment.
• Provide professional, compassionate, and friendly service to patients, families, and community members.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees