Patient Access Representative

About the position

Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have offices in York, Allentown, Bensalem, Reading, Wilkes Barre, Harrisburg, and Lancaster. We operate 7 medical centers that serve over 30,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults. Planned Parenthood Keystone is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of Diversity, Equity, Inclusion & Belonging in our organization. Planned Parenthood Keystone is looking for a Full-time (35 hours/week), non-exempt, Patient Access Representative.

Responsibilities

• Handling inbound calls: Answering calls from patients regarding appointment scheduling, billing questions, prescription refills, general healthcare information, and concerns.
• Patient registration: Collecting patient demographics and insurance information accurately.
• Appointment scheduling: Coordinating appointment times with patients based on availability and medical needs.
• Insurance verification: Checking patient insurance eligibility and benefits for covered services.
• Medical information provision: Answering basic questions about medical conditions, treatments, and medications within the scope of their knowledge.
• Call routing: Transferring calls to appropriate healthcare providers, specialists, or departments as needed.
• Patient record updates: Maintaining patient records by updating relevant information based on calls.
• Complaint resolution: Addressing patient concerns and complaints in a professional and timely manner.
• Patient education: Providing basic health information and appointment expectations.
• Prior Authorizations: completing prior authorizations for ordered medications and equipment.
• Record requests: Fulfilling outside provider requests for records of affiliate patients.

Requirements

• Excellent communication skills: Clear and concise verbal communication to effectively interact with patients over the phone.
• Medical knowledge: Basic understanding of medical terminology, health conditions, and healthcare procedures.
• Customer service skills: Ability to provide friendly, empathetic, and patient support to callers.
• Attention to detail: Ensuring accuracy when collecting patient information and updating records.
• Problem-solving skills: Identifying issues and finding solutions to address patient concerns.
• Computer proficiency: Navigating healthcare software systems and phone system to access patient information and schedule appointments.
• Ability to multitask: Managing multiple calls and tasks simultaneously in a fast-paced environment.

Benefits

• Compensation for this position starts at $18.25 per hour.
• Medical, Dental, and Vision coverage options for you and eligible dependents.
• Life/AD&D, Short and Long Term Disability policy voluntary coverage options.
• Generous vacation, leave, and holiday benefits.