Patient Access Representative

Winona Health • Winona, MN

169d • Remote

About The Position

The Patient Access Representative is responsible to deliver exceptional customer service which includes greeting patients and visitors, assisting patients with check-in, updating registration information, arranging transportation, and addressing basic patient questions.

Requirements

• Must be mobile and have the ability to push patient in wheelchair, if necessary, within any location of clinic/hospital.
• Ability to work independently with minimal supervision and able to function effectively under stress while continuing to a positive attitude with patients/visitors at all times.
• Basic computer skills: Microsoft Word, Excel, Outlook, etc.

Nice To Haves

• High School Diploma or equivalent is preferred.
• 1+ years of customer service, reception, or business experience.
• Preference given to those who speak a second language and/or have previous insurance experience.

Responsibilities

• Update the registration system with patient information including demographics, emergency contacts, insurance eligibility and any insurance errors during pre-registration, registration, or on through the dashboard.
• Imports images from pre-registration software into the registration system.
• Proactively anticipate patient and visitor needs, ensuring a seamless and exceptional experience at Winona Health with wayfinding, informing, and calling transportation company.
• Maintain a clean and organized lobby, logs tickets to appropriate department based on lobby issues.
• Reports any patient incidents or safety events timely and in appropriate manner and refers patients with additional questions to the appropriate resource.
• Takes basic information for copays or non-covered services.
• Performs other duties assigned by management, based on the needs of Winona Health.
• Use scheduling and registration systems to identify and manage patient appointments, add or modify appointments and monitor self-arrival stations.
• Respond to patient questions regarding pre-registration and arrival station procedures.
• Sets up patients for My Winona Health portal access.
• Receives and distribute information from clinical departments and medical records based on having the appropriate authorizations.
• Answer Urgent care and admitting telephone line and update hospital encounters for changes in status (direct admission, boarding, observation, etc.).
• Answer and triage My Winona Health questions, assist patients with portal access, and log tickets as necessary.
• Completes hospital registrations including pre-registrations and reviews insurance eligibility.
• Updates Urgent Care website at designated intervals.
• Scans business office documents into patient images for future reference.
• Check in Patients on dashboard who have used self-arrival stations.
• Review daily registration report, track issues for management and correct discrepancies to ensure accurate registration.

Benefits

• Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives.
• Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans.
• Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met.
• Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being.
• Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth.
• Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers.

What This Job Offers

• Job Type: Full-time
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED