Patient Access Representative

Good Shepherd Health Care System • Hermiston, OR

305d • $21 - $32

About The Position

The Patient Access Representative is responsible for duties in support of departmental efficiencies, which may include performing registration, patient pre-admission and admission, reception, and discharge functions. This role requires obtaining complete and accurate patient demographic information and employing proper, compliant patient liability collection techniques before, during, and after the date of service. The position is full-time, scheduled Monday to Friday from 9 am to 6 pm, and offers an hourly rate ranging from $21.33 to $32.67.

Requirements

• High School Diploma or equivalent preferred.
• Minimum of 2 years of hospital experience preferred.
• Bilingual and/or English-Spanish speaking preferred.
• Ability to work with a culturally diverse population.

Responsibilities

• Greeting customers following Good Shepherd Standards of Care and providing world-class customer service.
• Completing full patient registration at the date of service.
• Adhering to financial and cash control policies and procedures.
• Thoroughly explaining and securing Hospital and patient legal forms.
• Scanning Protected Health Information and creating patient information packets/folders for upcoming Hospital services.
• Assisting with scheduling diagnostic procedures and providing customers with appointment instructions.
• Educating patients about patient financial liabilities and employing proper, compliant patient liability collection techniques.
• Performing Hospital cash reconciliation and secured payment entry.
• Securing medical necessity checks/verification in accordance with Centers for Medicare & Medicaid services.
• Verifying insurance, benefits, coverage, and eligibility.
• Completing assigned registration financial clearance work lists activities.
• Obtaining insurance authorizations for scheduled and unscheduled Hospital services.
• Securing inpatient visit notification to payors.
• Assisting with scheduling and coordinating post-discharge care for patients.

Benefits

• Employer paid benefits including Medical, Dental, and Vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED