Patient Access Representative

Mosaic Community Health-posted 3 months ago

Bend, OR

251-500 employees

Ambulatory Health Care Services

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The Patient Access Representative is located at our administrative office in our centralized call center. This role encompasses all of the various ways we interact with our patients. This includes answering and routing all incoming calls for Mosaic Community Health in a timely, professional and courteous manner. This role provides service to patients by answering questions, making appointments, entering documentation and routing encounters as appropriate using electronic health record (EHR) software and establishing new patients over the phone prior to their first appointment. Duties also include handling pre-registration and registration pre verification for all patients at Mosaic Community Health, new or established.

Answer all incoming call, transfer and/or route messages to the appropriate clinic, pool, and/or individual
Answer questions providing timely, accurate, and quality customer service
Schedule patients in accordance with established provider schedules and clinic protocols
Promote, educate, and troubleshoot MyChart use and issues for patients

Knowledge of standard office policies and procedures
Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc.
Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients
Fluency in Spanish is helpful
Knowledge of Microsoft Office software products preferred
Computer literacy and typing skills

Great benefit package
Work/life balance
Opportunity to enjoy the outdoors
PTO days for outdoor activities

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