Patient Access Representative

Essentia Health•Brainerd, MN

23h•Hybrid

About The Position

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. It involves interviewing and obtaining demographic and financial information from patients or their representatives through face-to-face and virtual interactions. The goal is to provide Essentia Health with the necessary documents and data to ensure appropriate care and compliant, accurate patient registration and billing. The representative also serves as a liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers. Key tasks include completing patient checkout, scheduling follow-up appointments based on physician orders, and providing patients with cost estimates and itineraries for upcoming appointments.

Nice To Haves

Previous Patient Access Representative or Patient Scheduler experience preferred

Responsibilities

Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
Maintains all assigned work queues according to supervisor’s instructions and guidance.
Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
Sanitizes registration equipment between each use and restocks basic supplies.
Other clerical duties as assigned.