Patient Access Representative

Medical University of South Carolina•Bluffton, MN

1d•Onsite

About The Position

The Patient Access Representative performs outpatient and inpatient registration functions, provides general information to hospital users, patients, and families, ensures that patients meet financial requirements, provides excellent patient focused customer service, and communicates effectively to service delivery areas to maximize patient flow and customer service. This role serves as the initial point of contact for patients. Under general supervision and reporting to the Patient Access Services Supervisor, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration, verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. It also assists in collecting copayments and deductibles and solves basic billing inquiries.

Requirements

High school diploma or equivalent (GED)
1 year of customer service experience

Nice To Haves

Ability to interpret and apply financial procedures and regulations preferred
Previous experience with hospital information systems or word processing preferred

Responsibilities

Perform outpatient and inpatient registration functions.
Provide general information to hospital users, patients, and families.
Ensure that patients meet financial requirements.
Provide excellent patient focused customer service.
Communicate effectively to service delivery areas to maximize patient flow and customer service.
Serve as the initial point of contact for patients.
Facilitate accurate and timely completion of registration.
Verify and prepare all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services.
Review and verify all payment methods available (insurance, self-pay, agency) and patient/insurance information.
Work with patients to set up payment arrangements and to arrange/apply for assistance programs.
Assist in collecting copayments and deductibles.
Solve basic billing inquiries.