Patient Access Rep Fulltime Nights 6p-6a

Conifer Health Solutions•Sunnyvale, TX

6d•Onsite

About The Position

Baylor Scott & White Medical Center - Sunnyvale is an acute care hospital serving the communities in and around Sunnyvale, Texas. We strive to make the lives of our patients and their families better at every interaction. Our Team Members live out this passion in their daily roles as we support their career and personal goals. We are located just minutes east of Dallas and south of Garland / Rowlett on Hwy 80 at Collins Road in Sunnyvale. Many team members live in Forney, Mesquite, Garland, Balch Springs, and Rockwall areas with a short commute. Our work environment includes: Modern Office Setting On-Site Cafe' and Coffee Bar (Payroll Deduction available) Collaborative Teams Team Member engagement opportunities Competitive pay Benefits provided based on your work assignment (Full-time, Part-time, or PRN) Baylor Scott & White Medical Center - Sunnyvale is seeking a Patient Access Representative to be responsible for duties in support of departmental efficiencies which may include: greeting customers following standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.). What your day will look like: Greeting customers following Standards of Care, provides world-class customer service, executes reception/basic demographic Quick Registration data entry, places & verifies patient armbands, completes patient demographic forms, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Answers inbound & outbound phone calls, performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols. Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services Success Factors:

Requirements

High School Diploma or GED required
0 – 1 year in a Customer Service role.
0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
Some college coursework is preferred
Must be able to sit at computer terminal for extended periods of time
Occasionally lift/carry items weighing up to 25 lbs.
Frequent prolonged standing, sitting, and walking
Occasionally push a wheelchair to assist patients with mobility problems.
Can work in patient care locations which include potential exposure to life-threatening patient conditions.
Must be available to work hours and days as needed based on departmental/system demands.
May experience extreme patient volumes and uncooperative Patients.

Responsibilities

Greeting customers following Standards of Care
Provides world-class customer service
Executes reception/basic demographic Quick Registration data entry
Places & verifies patient armbands
Completes patient demographic forms
Adheres to financial & cash control policies & procedures
Thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.)
Answers inbound & outbound phone calls
Performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols
Scan Protected Health Information
Create and file patient information packets/folders for upcoming Hospital services
Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
Resolves Physician's office and Patient issues.