Patient Access Representative

Cleveland Clinic•Euclid, OH

20h•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic Euclid Hospital and experience world-class healthcare at its best. Cleveland Clinic Euclid Hospital offers a complete continuum of care, including emergency services, sub-acute care, rehabilitation and outpatient care. Here, you will work alongside a team of dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you are responsible for registering, scheduling and preregistering patients for inpatient, emergency and outpatient tests and procedures, educating patients regarding their benefit levels, and collecting and recording payments prior to, or at the time of, service. You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians and family members and leave a positive, lasting impression. A caregiver in this role works days from 7:30 a.m. – 4:00 p.m. with every other weekend and holiday requirements. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Requirements

High School Diploma or GED and two years of experience in a customer service facing role OR an associate’s degree and one year of experience OR a bachelor’s degree
Basic PC software application knowledge and ability to use multiple data systems
Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

Responsibilities

Registering, scheduling and preregistering patients for inpatient, emergency and outpatient tests and procedures
Educating patients regarding their benefit levels
Collecting and recording payments prior to, or at the time of, service
Provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at the facility to receive service
Perform registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information
Crosstrain staff in all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier
Maintain productivity and quality standards
Function as a Super User
Act as a resource for training new team members and during the implementation of new processes
Provide registration and cash collection access in Epic