Patient Access Representative - Aurora

Essentia Health•Aurora, MN

17h•$16 - $25•Hybrid

About The Position

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Requirements

Ability to greet customers and facilitate the patient registration process in a timely, professional, and courteous manner
Ability to interview and obtain demographic and financial information from patients or their representatives through face-to-face and virtual interactions
Ability to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing
Ability to serve as a liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers
Ability to complete patient checkout
Ability to schedule follow-up appointments per the physician’s order
Ability to provide patients with cost estimates and itineraries for their upcoming appointments
Ability to obtain copies of insurance cards and other forms of identification, and update patient information in the medical record as necessary
Ability to perform point of service data collection, including identifying and collecting patient co-payments and down payments
Ability to reconcile the cash drawer and report daily deposit records associated with the collection of co-payments
Ability to maintain all assigned work queues according to supervisor’s instructions and guidance
Ability to interact positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
Ability to answer incoming phone calls, schedule appointments, and refer to clinical team as needed
Ability to sanitize registration equipment between each use and restock basic supplies
Ability to perform other clerical duties as assigned

Nice To Haves

Previous Patient Access Representative or Patient Scheduler experience
Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Responsibilities

Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
Maintains all assigned work queues according to supervisor’s instructions and guidance
Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
Sanitizes registration equipment between each use and restocks basic supplies
Other clerical duties as assigned