Patient Access Representative

San Juan Regional Medical Center•Farmington, NM

23h

About The Position

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community. The Patient Access Representative inspires trust in and offers comfort to patients and families while facilitating access to medical care through the timely and accurate registration of all patients. Collaborates and communicates with physicians and care departments to facilitate patient flow and personalize the patient experience. Required Behaviors: As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Requirements

High school diploma or equivalent
Keyboard skills, typing of 35 wpm, accuracy implied
Ability to operate a computer and other office equipment (copy machines, scanners, fax machines, etc.)
Prior experience in data entry and the ability to enter information accurately into computer
Ability to communicate clearly and effectively in English
Ability to set priorities in dealing with multiple demands and interruptions
Ability to obtain necessary personal and financial information from patients who are ill and/or under stress
Ability to work effectively with a team of varying personalities and cultures
Excellent customer service skills
Willingness to ask patients for co-payments and deposits, as appropriate
Flexibility in schedule to accommodate the needs of the patients and the department

Nice To Haves

Some post high school education
Knowledge of medical terminology
Knowledge of third-party payers, billing requirements, and reimbursement methods
Prior experience in working in patient registration or a related healthcare field
Advanced keyboard and computer skills
Ability to communicate effectively in a second language such as Navajo or Spanish

Responsibilities

Accurately obtain, input, scan, and distribute all necessary information related to a patient’s registration for inpatient, emergency, and outpatient services, in order to create and maintain an accurate medical record for the purpose of treatment and billing
Ensure all scheduled patients are pre-registered and pre-register other patients when possible. Department goal for pre-registrations as a percentage of scheduled patients is 100%
Verify the accuracy of information on all pre-registered patients upon arrival, and make appropriate corrections to the system as necessary to ensure accurate records
Ensure timely access to care by responding promptly to registration requests received by phone, fax or in person
Verify eligibility at the time of pre-registration or registration according to policy. Department goal is to verify 100% of inpatients and DSU patients and 100% of outpatients with certain insurances
Follow managed care procedures, as applicable, to obtain authorizations for services in order to ensure payment and minimize denials
Clearly explain all required forms to patients and obtain their signatures
Provide excellent customer service by appropriately greeting and responding to inquiries from patients, visitors, and physicians and directing patients and visitors to their destinations
Maintain an acceptable level of registration accuracy as defined by the department’s Quality Assurance goals
Go to patient rooms and obtain signatures on all required forms for direct admits and/or when a form is missing
Maintain all department logs, reports, and records
Attend monthly department meetings, in-service training, and other meetings as required to maintain professional growth and/or comply with hospital policy
Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
Other duties as assigned