Patient Access Representative - Lakewood

University Health•Lakewood, CO

34d•Onsite

About The Position

Patient Access Representative (PAR) I Your First Step into Healthcare – Let’s Make a Difference Together! Are you ready to jumpstart your healthcare career and make a real impact in the lives of patients? As a Patient Access Representative (PAR) I, you’ll be the friendly face and helpful guide that patients and families turn to when they need assistance. Whether you’re checking them in at the Emergency Department or helping them navigate the registration process, you’ll be providing an essential service with a smile. This is your chance to be part of a team that truly values customer service and patient care. Let’s get started on an exciting healthcare journey! What You’ll Be Doing: Welcome Patients Like a Pro: Whether they’re coming in for a routine procedure or an emergency, you’ll make sure their registration process goes smoothly and stress-free. Provide Stellar Customer Service: You’ll be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit. Support Patient Flow: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures. Be a Problem-Solving Rockstar: From verifying patient details to handling complex situations, you’ll be the go-to person to tackle any questions and make sure everything runs smoothly. Jump Between Areas: From the Emergency Department to Outpatient and Inpatient Registration, no two days are the same, and you’ll get a chance to assist across different areas of the hospital.

Requirements

High School Diploma or equivalent.
Customer Service Experience: If you’ve worked with people before, whether in a retail, hospitality, or healthcare setting, you’re halfway there! If you’ve completed the UH Patient Access Rep/Patient Scheduler Apprentice Program, even better.
Top-Notch Communication Skills: You’ll be interviewing patients and families and coordinating with staff, so clear and concise communication is key!
Strong Writing & Keyboarding Skills: You’ll need to capture accurate details and process information quickly and efficiently.
Ability to Learn and Grow: You’ll need to complete a Patient Access Representative II competency exam within one year, and be ready to move up when you’re ready!
Problem Solver: From questions about insurance to patient concerns, you’ll need to tackle issues head-on with confidence and professionalism.
Attention to Detail: You’ll be handling important patient information, so being thorough and organized is a must.

Nice To Haves

Two years of patient contact experience – If you’ve worked directly with patients before, even in an office, you’ll feel right at home here.
Medical Terminology: It’s a bonus if you know a bit about medical terms, but we’re happy to teach you!
Experience in Healthcare: If you’ve worked in a hospital, business, or insurance office, you’ll hit the ground running.

Responsibilities

Welcome Patients Like a Pro: Whether they’re coming in for a routine procedure or an emergency, you’ll make sure their registration process goes smoothly and stress-free.
Provide Stellar Customer Service: You’ll be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit.
Support Patient Flow: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures.
Be a Problem-Solving Rockstar: From verifying patient details to handling complex situations, you’ll be the go-to person to tackle any questions and make sure everything runs smoothly.
Jump Between Areas: From the Emergency Department to Outpatient and Inpatient Registration, no two days are the same, and you’ll get a chance to assist across different areas of the hospital.

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