Patient Access Representative

Lifepoint Health • Somerset, NJ

1d

About The Position

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage.

Requirements

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision
• Must be able to work in a stressful environment
• Knowledge of medical terminology strongly preferred
• Ability to operate standard office equipment, including computer, printer, copier, fax, and calculator
• Strong time management and organizational skills
• Computer experience required
• High school diploma or equivalent required OR 3 years of directly related experience may be substituted for required education

Nice To Haves

• Billing or collection experience preferred

Responsibilities

• Ensures all necessary demographic, billing, and clinical information is obtained and entered into the registration system accurately and timely; assigns medical record numbers as appropriate
• Distributes and explains forms, documents, and educational handouts to patients or family members; ensures all required signatures are obtained
• Meets with patients or caregivers before or after admission to exchange necessary information and explain processes, addressing questions and concerns
• Communicates with physician offices, nursing staff, and other personnel to coordinate admissions and determine patient placement
• Verifies insurance benefits and obtains precertification/authorization as needed
• Determines and collects required payments, including co-pays and deductibles, or refers accounts for financial counseling follow-up
• Researches patient visit history to ensure compliance with third-party payer requirements and completes necessary documentation
• Collects co-pays and other patient payments according to established guidelines
• Checks and stocks supplies as needed
• Serves as back-up for other functional areas
• Position serves both internal co-workers and external customers, clients, and contractors
• Access to and/or works with sensitive and/or confidential information
• Perform other duties as assigned

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees