Patient Access Representative

University of Texas at Austin

12d•Onsite

About The Position

The Dell Medical School is seeking a Patient Access Representative Purpose The Patient Access Representative (PAR) ensures a smooth and efficient registration and scheduling process across multiple specialties and practice units within the healthcare system. Reporting to the Patient Access Supervisor, this role gathers and verifies patient demographic, insurance, and clinical information in compliance with HIPAA guidelines. The PAR also handles patient payments and related financial processes while providing exceptional customer service across multiple communication channels.

Requirements

High School Diploma/GED.
2 year(s) of experience in patient registration, scheduling, or related healthcare administrative role.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Associate's Degree in Healthcare Administration or related field.
3 year(s) of experience in a multi-specialty or integrated healthcare setting.
Certification in Medical Office Administration or Patient Access (e.g., CHAA – Certified Healthcare Access Associate).

Responsibilities

Assists patients with check-in for appointments, procedures, and diagnostic imaging.
Collects and enters demographic, insurance, and clinical information into the electronic medical record system in accordance with HIPAA standards.
Validates insurance cards and confirms payer information in the system.
Obtains and processes medical records requests following organizational policies.
Schedules patient follow-up appointments and coordinates rescheduling as needed.
Confirms upcoming appointments and manages cancellations promptly.
Responds to patient inquiries regarding scheduling through phone, email, chat, and other electronic platforms.
Performs insurance verification and ensures coverage details are accurate.
Reviews and collects copayments and outstanding balances at the time of service.
Assists patients with payment arrangements or provides resources for alternative payment solutions.
Answers incoming calls and directs patients to the appropriate department or resource.
Provides timely assistance to patients via multi-channel communication (phone, email, chat, web).
Maintains professionalism and confidentiality in all interactions, adhering to HIPAA regulations.
Assists with special projects or process improvement initiatives as assigned.
Participates in staff meetings and training sessions to maintain current knowledge of policies and procedures.
Supports other administrative functions during peak periods or staff shortages.
Prepares reports or documentation for audits or compliance reviews as requested.
Adheres to internal controls and reporting structure.
Performs related duties as required.