Patient Access Representative | South University Orthopedics | 40 hrs/wk

Sanford Health•Sanford, ND

23h•$16 - $23

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Come join our fast-paced behind the scenes scheduling team facilitating schedules for 40+ providers. Great team atmosphere and a great centrally located facility. Position will work an 8hr shift M-F between the hours of 730a-5p. Will cross-train to assist within all orthopedic departments. Join our team and Be the Spark: Connect, care and create healthier tomorrows. Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Requirements

High school diploma or equivalent preferred.
Post-secondary education helpful.
One year of work experience, preferably in a medical office setting.
Medical terminology helpful; customer service skills essential.
Six months' customer service experience desired.
May require BLS for certain locations and/or settings.

Responsibilities

REGISTRATION - Greet patients & verifies demographics
Creating, scanning & routing documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
Collects co-payments, pre-payments, and payments on account balances
May work through the registration work queue to address and resolve registration errors or denied insurance claims
SCHEDULING - Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
ADDITIONAL DUTIES MAY INCLUDE - Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties, such as make copies or send faxes