Patient Access Representative
About The Position
We are seeking a friendly and professional Patient Access Representative to be the welcoming voice of our organization. This role is vital in ensuring smooth communication, excellent customer service, and efficient scheduling to support our team and patients. If you enjoy engaging with people and managing multiple tasks in a dynamic environment, we encourage you to apply. Join our team and be part of a supportive, growth-oriented environment that values excellent service and teamwork. We offer opportunities for professional development and a positive workplace culture committed to your success.
Requirements
- Proven experience in customer service, reception, or administrative roles in healthcare facilities
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficiency in office software such as Microsoft Office and scheduling software
- Ability to remain calm and professional in high-pressure situations
- Friendly, approachable demeanor with a focus on customer satisfaction
- Attention to detail and accuracy in record-keeping
Responsibilities
- Answer and direct incoming phone calls promptly and courteously
- Greet callers in a professional and welcoming manner
- Coordinate appointment scheduling
- Provide exceptional customer service by addressing inquiries and resolving issues efficiently
- Maintain accurate records of calls, appointments, and patient interactions
- Support administrative tasks as needed to ensure smooth office operations
Benefits
- opportunities for professional development
- positive workplace culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
