The Patient Access Representative position serves as the first point of contact between Humboldt General Hospital and the community that the organization serves. This role is assigned to welcome, greet, assist, and to interview patients during the registration process while gathering and updating their personal and insurance coverage information, with utmost observance of always maintaining patient information confidentiality. Scheduling patients for next appointments, answering phone calls, organizing incoming and outgoing mail, and coordination with different departments are also included in the role’s primary responsibilities, which require competencies such as customer service, communication, attention to detail, multitasking, and organizational skills.