Patient Access Representative Cancer Center

UMC Health System

About The Position

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. Job Summary Patient Access Representative is responsible completing the registration process for admissions and ensuring inpatient and outpatient procedures are eligible and documented accurately Reports to: Manager, assigned department Job Specific Responsibilities Daily assignments may include but are not limited to: • Collects all pertinent information to register patients for exams or test • Schedule exams/ Coordinate multiple modalities schedules • Verify insurance eligibility and benefits • Collect payments, establish payment arrangements, discuss payment options • All other assigned duties related to Environmental Services Education and Experience • High School Diploma or GED • +1 year as a patient access representative, customer service rep, or similar administrative role Required Licensures/Certifications/Registrations N/A Skills and Abilities • Excellent customer service skills; Must speak, read, and write English fluently • Ability to multi- task, handle problems, interruptions, and other stressful situations in a professional manner. • Demonstrate planning, organizational and ability to follow-through until a process is complete. • Basic medical terminology is a plus Interaction with Other Departments and Other Relationships Interacts with all visitors to the department which may be patients, family members or staff from other departments within UMC or TTUHSC. Physical Capabilities Should be able to lift up to 25 lbs. Work requires frequent sitting and walking. Stressful atmosphere at times with many emotional demands. Must possess near visual acuity to read documents and computer records. Environmental/Working Conditions This position is subject to indoor and outdoor environmental changes that may include varying temperatures. UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Request for accommodations in the hire process should be directed to UMC Human Resources. Benefits: Resilience program Emotional Physical Spiritual Financial Career Community On-Site Professional Counselors (EAP) Discounted Pharmacy Cost Cash Retention Bonus (only one in our region) Retirement Benefits w/Employer Match PTO & Extended Illness Medical, Dental, & Vision Insurance And more at: https://apps.umchealthsystem.com/documents/wellness.pdf UMC Vision, Mission and Standards: Vision: To Serve Our Patients in the Best Teaching Hospital in the Country Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals. Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect About UMC Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards: Culture: Service is Our Passion Vision: The best place to work and the best place to receive healthcare. Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient. Standards: Teamwork, Respect, Accountability, Compassion, Kindness About UMCP 35 Practice Locations – private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as “One of the Best Places to Work in Texas” by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates

Requirements

High School Diploma or GED
+1 year as a patient access representative, customer service rep, or similar administrative role
Excellent customer service skills; Must speak, read, and write English fluently
Ability to multi- task, handle problems, interruptions, and other stressful situations in a professional manner.
Demonstrate planning, organizational and ability to follow-through until a process is complete.