Patient Access Representative - Rapid City Lab

Sanford Health•Rapid City, SD

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: Varies (United States of America) Scheduled Weekly Hours: 40 Union Position: No Department Details Teamwork oriented, modern laboratory, and company growth. Summary Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling. Depending on setting, the PAR may only perform registration or scheduling duties, while in other settings, the PAR may perform both registration and scheduling duties. In all settings, the PAR performs additional duties, as assigned. Duties vary by location/setting. Job Description In a registration role, the Patient Access Representative greets patients/residents, verifies patient/resident demographics to accurately register and/or schedule patients/residents, and takes care of related paperwork. Creates electronic files; provides, scans, and routes necessary forms and documents. Educates patients/residents and captures their signatures on necessary paperwork. Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. Collects co-payments, pre-payments, and/or payments on account balances. May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database. In a scheduling role, the Patient Access Representative schedules patient/resident appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources. Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs. May coordinate provider schedule, resolve work queue issues and manage recall and waitlists. Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers. Based on setting, additional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation and collaboration of patient/resident financial assistance; prior authorization; track patient/resident visits; health information management on patient/resident accounts; work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies. In all settings, the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes.

Requirements

High school diploma or equivalent preferred
One year of work experience, preferably in a medical office setting
Medical terminology helpful; customer service skills essential
Must be able to work as part of a team and also work independently
Must always maintain confidentiality of sensitive information
Requires excellent customer service and the ability to empathize with patients and their situations
Working knowledge of medical terminology and use of professional written communication when making notes

Nice To Haves

Post-secondary education helpful.
Six months' customer service experience desired.
May require BLS for certain locations and/or settings.

Responsibilities

Greets patients/residents
Verifies patient/resident demographics to accurately register and/or schedule patients/residents
Takes care of related paperwork
Creates electronic files
Provides, scans, and routes necessary forms and documents
Educates patients/residents and captures their signatures on necessary paperwork
Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures
Collects co-payments, pre-payments, and/or payments on account balances
Schedules patient/resident appointments and procedures
Obtains and coordinates referrals
Conducts pre-authorization
Arranges interpreter services
Checks patients/residents in/out
Offers enrollment to additional resources
Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs
May coordinate provider schedule, resolve work queue issues and manage recall and waitlists
Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers
Serves as a mentor for new Patient Access Representatives and other staff