Patient Access Representative, Full-Time (1,000 Sign-On Bonus)

Surgery Partners Careers•Addison, TX

17h

About The Position

The Patient Access Representative is the first point of contact for patients, business partners, vendors, and employees. A pleasant, professional, polished presence with the ability to troubleshoot and direct inquiries to the appropriate party is required. Completes patient registration activities, performs clerical, and reception duties as assigned.

Requirements

High school diploma or equivalent required
3 years minimum with registration experience and Epic preferred
Previous clerical experience or leadership experience required
Strong communication skills required
Working knowledge of MS Office applications which include Outlook, Word, and Excel
Ability to work in fast paced environment
Ability to interface with the staff at the insurance carriers, HIM, and Business Office
Ability to read, write and understand documents, correspondence, and memos
Ability to effectively present information one-to-one and in group situations to customers, clients, and other employees in the organization
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Critical thinking skills required
Effective PC skills
Prior experience in medical clerical environment preferred

Responsibilities

Admits patients to the Facility following established policies and procedures
Assembles patient forms and confirms patient identification
Answers telephone courteously and in a quiet, pleasant voice
Accepts and relays messages effectively
Maintains and protects each patient’s right to confidentiality per HIPPA guidelines
Identifies emergencies and initiates appropriate response
Assumes clerical duties and responsibilities as necessary
Maintains order and cleanliness of the desk and lobby areas
Accurately collects co-payments and deductibles
Ensure monies collected are recorded accurately and timely
Demonstrates qualities of Service Excellence. Positive customer service and telephone etiquette by treating all customers with dignity and respect
Ensures notifications to insurance have been accurately obtained as required
Enters charges and E/M Levels as listed on charge sheet as assigned
Exhibits flexibility in work schedules and assigned tasks
Maintains minimal error rate in demographics
Maintains productivity as requested by Patient Access Manager
Obtains and verifies patient demographic and financial information
Participates in group meetings and/or various committees
Makes suggestions for workflow improvements
Notifies Supervisor of any issues
Maintains a positive attitude toward their position and responsibilities
Other duties as assigned