Patient Access Representative
About The Position
Become a part of REL's newest business line! We have multiple clients with scheduling needs for their patients. Come be apart of a remote team that takes care of our clients, and their patients getting scheduled for all of their medical needs. Handle 80-120 IB calls per day, accurately scheduling clinic visits, imaging, surgeries, labs, and infusion services Perform off-phone auditing, pre-authorization duties, and OB calls as required Ideal candidate will be: medical scheduling experience greatly preferred ready to join a fast-paced team able to multi-task talented at customer service strong listener and proactive attitude to meet patient needs and escalate as required by Client processes and safety standards has patience and is calm and helpful has a great phone voice and an empathetic tone Is able to implement changes quickly and maintain strict organization Is able to be a great team player Is willing to grow with BPO and stay on the team with longevity Accurate - Low error rate on existing teams (if applicable)
Requirements
- Must be a Colorado or Wyoming resident
- 2+ years professional experience, with demonstrated history of retention
- Experience in customer service and/or healthcare preferred (but not required)
- Authorization to work in the US
- High school diploma or GED
- Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
- Typing 40+ WPM with 90% accuracy preferred
- Must be able to work M-F 7-5pm
Nice To Haves
- medical scheduling experience greatly preferred
- ready to join a fast-paced team
- able to multi-task
- talented at customer service
- strong listener and proactive attitude to meet patient needs and escalate as required by Client processes and safety standards
- has patience and is calm and helpful
- has a great phone voice and an empathetic tone
- Is able to implement changes quickly and maintain strict organization
- Is able to be a great team player
- Is willing to grow with BPO and stay on the team with longevity
- Accurate - Low error rate on existing teams (if applicable)
- Bilingual English/Spanish skills a plus!
Responsibilities
- Handle 80-120 IB calls per day
- Accurately scheduling clinic visits, imaging, surgeries, labs, and infusion services
- Perform off-phone auditing
- Pre-authorization duties
- OB calls as required
Benefits
- Company provided equipment (monitors, laptop, headset, mouse, keyboard, 30ft internet cable)
- Health, Vision, and Dental Insurance
- Life Insurance and Disability
- Generous PTO accrual from day 1
- 401(k) plan with company matching
- Employee Assistance programs and discounts via LifeMart
- $500 Retention Bonus after 6 months of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
