Patient Access Representative - Flexible Shifts

Med-Metrix•Arlington, VA

20d

About The Position

The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. The Patient Access Representative is also responsible for registration of patients who need medical attention. This person will also maintain medical records, receive incoming calls and process paperwork.

Requirements

High School Diploma or equivalent required
At least 1 year experience in a Healthcare environment preferred
Strong computer skills and knowledge of Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction

Responsibilities

Monitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitors
Notifies appropriate personnel of complaints/concerns that require their attention
Provides interim solution for all complaints/concerns
Obtains accurate information from patients for registration, including personal and contact information, employment and insurance information and all required signatures
Input essential information into the computer system
Ensure all information is collected and included in charts
Assists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid
Provides assistance as needed to Physicians, Department Managers, and clinical staff as needed
Performs other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards