Patient Access Representative-FT-Call Center

Surgery Partners Careers•Milwaukee, WI

3d•$18•Onsite

About The Position

Patient Access Representative- Call Center The Orthopedic Institute of WI | 3077 North Mayfair Road, Wauwatosa, WI 53226 As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated Patient Access Rep to join the team at our Wauwatosa location. The Patient Access Rep answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team. Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference. Why join OIW? Competitive pay Generous PTO program Clinic schedule - no work on evenings/weekends Medical, Dental, Vision, and Life Insurance 401(k) with company match Employee Assistance Program (EAP) Employee discount program

Requirements

GED or equivalent
2 years of experience working with insurance
2 years of medical office experience
Exemplary work ethic and attendance
High compassion and kindness needed for working with patients
Strong attention to detail and problem-solving skills
Ability to remain professional in high-volume, fast-paced environment
Excellent verbal and written communication skills
Demonstrate proficiency of Microsoft software products and computer skills
Aprima or other EMR software experience is preferred
Bilingual, Spanish/English is a plus!

Nice To Haves

Aprima or other EMR software experience is preferred
Bilingual, Spanish/English is a plus!

Responsibilities

Answer the call-center phone with professional and kind demeanor
Complete pre-registration and insurance verification and communicate financial responsibility during patient calls
Obtain complete and accurately clinical, demographic, and financial information during the scheduling process
Record and verify all forms and insurance information into the EMR
Maintain patient confidentiality according to HIPAA guidelines
Other duties as assigned