Patient Access Representative (Full Time Days) Abington ED

Jefferson Health Plans

2d • Onsite

About The Position

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Requirements

• High School Diploma or GED required
• Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service
• Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement

Nice To Haves

• Associates degree in healthcare or business administration preferred
• Prior registration experience in Emergency Dept preferred

Responsibilities

• Registering patients
• Searching and selecting the correct patient
• Gathering demographic and insurance information
• Identifying uninsured patients for referral to Medical Assistance/Charity Care evaluation
• Retrieving orders
• Confirming medical necessity
• Answering phones for outpatient visits
• Gathering worker’s comp or auto insurance information from accident patients
• Collecting patient out-of-pocket liability/copays
• Verifying insurance
• Confirming referrals and authorizations are on file, if required

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees