Patient Access Representative

Cleveland Clinic • Mayfield Heights, OH

5d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Provides a comprehensive set of business and financial related services during the patient access process on the day the patient arrives to the facility to receive service. Employee may rotate to different locations/hospitals based on staffing needs. A caregiver in this position works part-time days from 3:30p.m.-10:00p.m. with weekend and holiday requirements.

Requirements

• High school diploma or equivalent.
• Basic PC software application knowledge and ability to use multiple data systems required.
• Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
• Must be detail oriented.
• Excellent communication, organizational and interpersonal skills required.
• Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members.
• Minimum of 2 years of experience in a customer facing role with in person or phone contact.
• An Associates degree may substitute for up to one year of the stated experience.
• A Bachelors degree my substitute for up to two years of the stated experience.
• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.
• Follows standard precautions using personal protective equipment as required.
• You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Responsibilities

• Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
• Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
• Maintains productivity and quality standards.
• Functions as a Super User.
• Acts as a resource for training of new team members and during the implementation of new processes.
• Provided registration and cash collection access in Epic.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees