Patient Access Representative

Lakewood Health System•Staples, MN

23h•Onsite

About The Position

Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune’s Top Workplaces for the sixth year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Across the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond. About the Team The Patient Access Representative is responsible for providing professional reception and scheduling services to patients, visitors and staff in a growing clinic setting. Applicants should have 5-star service standards, be detail orientated and able to multi-task and problem solve. This position works closely with patients, providers and clinic nursing staff to ensure a well-rounded care experience for patients. It is the first point of contact for patients and visitors, which makes this position an integral part of the care team. If you are looking to make a difference in patient care, grow your clinical experience and be a part of an extraordinary healthcare team, we encourage you to apply! Mission for Position As a Patient Access Representative, you will play a pivotal role in creating a seamless experience for patients from their first contact with the clinic. By managing patient inquiries, coordinating scheduling, and ensuring data accuracy, you will support the entire care process, contributing to an efficient, patient-centered environment.

Requirements

Detail-oriented with strong organizational and multitasking skills.
Experienced in customer service or healthcare settings.
Comfortable using electronic health records (EHR) and other digital tools.
Strong communication skills and proficiency with electronic health records and computer systems.
Ability to multitask with attention to detail.

Responsibilities

Patient Onboarding and Registration: Ensure smooth patient registration, collect necessary information, and reduce wait times.
Insurance and Financial Guidance: Verify insurance coverage and explain financial responsibilities.
Appointment Management: Schedule and coordinate appointments, manage cancellations, and send reminders.
Patient Support: Educate and assist patients throughout their care journey, addressing any questions or concerns.
Data Accuracy and Compliance: Maintain confidentiality and accuracy in patient records, adhering to HIPAA and clinic policies.
Customer Service: Respond to patient feedback, address access issues, and ensure a positive patient experience.