Patient Access Representative

Shriners Children's • Boston, MA

20h

About The Position

The Patient Access Representative functions as a resource to staff and the general public regarding the new patient intake process and all assigned areas of responsibility. The assistant performs all functions related to processing new requests for treatment including self-referrals, healthcare professional referrals and Shriner referrals. This position is also responsible for scheduling and pre-registration of the initial ambulatory clinic appointment and performs several functions related to inpatient hospital admission.

Requirements

• High School diploma or GED required
• Less than 1 year of administrative experience in a healthcare setting preferred
• Less than 1 year of Windows-based computer skills preferred
• Less than 1 year of Customer Service experience preferred
• Perform data entry and type accurately with speed
• Ability to effectively plan, and prioritize multiple tasks
• Ability to interact and communicate effectively with children / families from diverse social economic and cultural backgrounds
• Customer service skills
• Basic record keeping and filing systems
• Computerized databases and word applications
• Adapt to a variety of new and sensitive situations and responsibilities in an appropriate and positive manner.

Responsibilities

• Requirements include new patient intake and new patient appointment scheduling process
• admissions processing
• updating patient demographics
• This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned

Benefits

• All employees are eligible for medical coverage on their first day!
• In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service.
• Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected.
• Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more!
• Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED