Patient Access Representative

Allina Health System•Coon Rapids, MN

1d•Onsite

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. Their mission is to provide exceptional care as they prevent illness, restore health and provide comfort to all who entrust them with their care, including employees and their loved ones. Allina Health is committed to providing whole person care, investing in employee well-being, and enriching careers. The Patient Access Representative is responsible for greeting and welcoming patients in person, providing a standard registration process by collecting demographic and financial data, and entering this information into the electronic medical record.

Requirements

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
2 to 5 years of revenue cycle experience
2 to 5 years of customer service experience
0 to 2 years of general office experience
0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook

Nice To Haves

High school diploma or GED

Responsibilities

Greets and welcomes patient in person.
Collects demographic and insurance information.
Checks in or interviews patient to complete appropriate paperwork.
Directs patient to their appointment or procedure.
Documents any issues and resolutions in electronic medical record.
May assist in scheduling add-on appointments.
Verifies eligibility and benefits information for payers and interprets results.
Obtains cost information and explains information to patient if necessary.
Obtains signatures from patients as needed.
Collects co-pay or deductibles.
Determines patient need for financial counseling and offers to explain resources available.
May order supplies in designated work area.
Uses resources, tools and procedures to complete accounts in assigned work queues.
Assists patient in completion of request for information forms and submits to appropriate department.
May gather medical record information from all departments for collection and distribution.
May mentor new staff.
Other duties as assigned.

Benefits

Medical/Dental
PTO/Time Away
Retirement Savings Plans
Life Insurance
Short-term/Long-term Disability
Voluntary Benefits (vision, legal, critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support
Benefits to navigate the Federal Public Service Loan Forgiveness Program
well-being dollars
dedicated well-being navigators
programs, activities, articles, videos, personal coaching and tools to support you on your journey
employee resources groups (ERGs)
community involvement and volunteering events