Patient Access Representative - Elite Sports Complex

Essentia Health • Duluth, MN

19h • Onsite

About The Position

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. It involves interviewing patients or their representatives to obtain demographic and financial information through face-to-face and virtual interactions. The goal is to provide Essentia Health with the necessary documents and data for appropriate care and compliant, accurate patient registration and billing. The representative also serves as a liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers, completing patient checkout, scheduling follow-up appointments, and providing cost estimates and itineraries for upcoming appointments.

Nice To Haves

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Benefits

• medical, dental, vision, life, and disability insurance
• supplemental options to fit your needs
• 401(k) plan with employer contributions
• professional development through training, tuition reimbursement, and educational programs
• flexible scheduling
• generous time off
• wellness resources focused on your physical, mental, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees